Zappos Customer Service & Contact Information
Shoes and clothing with legendary service.
About Zappos
Zappos is an online shoe and clothing retailer (owned by Amazon) renowned for exceptional 24/7 customer service and its 365-day return policy. It carries a huge selection of footwear across widths and sizes, plus apparel and accessories. Free shipping both ways makes it easy to try multiple sizes, and the VIP program adds faster shipping and early sale access.
How to contact Zappos
There are several ways to reach Zappos's customer support team. The quickest option for many shoppers is to call the customer service line at 1-800-927-7671 during support hours (24 hours a day, 7 days a week). You can also visit the official website to use live chat, email or the online help center, manage your account, and check order status.
- Phone: 1-800-927-7671 — 24 hours a day, 7 days a week
- Online help center: available on the official website, https://www.zappos.com
- Account & orders: sign in at https://www.zappos.com to track shipments, start returns, and view receipts
- Headquarters: Las Vegas, Nevada (founded 1999)
Returns, shipping & order tracking
To return an item or track an order from Zappos, sign in to your account on https://www.zappos.com. From your order history you can usually print a prepaid return label, request a refund or exchange, and follow the delivery status of any shipment. Return windows and shipping options vary by item and season, so review the store's current policy on its website before you buy. Many US retailers also accept in-store or drop-off returns in addition to returns by mail.
What Zappos sells
Zappos focuses on fashion & apparel, with popular categories including:
Frequently asked questions
What is the Zappos customer service phone number?
Zappos's publicly listed customer service line is 1-800-927-7671. Support hours are typically 24 hours a day, 7 days a week. Always confirm the current number on the official website at https://www.zappos.com, as published numbers can change.
How do I contact Zappos for help with an order?
You can reach Zappos through its Help Center on https://www.zappos.com, by phone at 1-800-927-7671, and often via live chat or email. Have your order number ready so an agent can look up your purchase quickly.
Where is Zappos headquartered?
Zappos is headquartered in Las Vegas, Nevada. It was founded in 1999. For corporate or media inquiries, use the contact information published on the company's official website.
How do I return an item to Zappos or track my order?
Sign in to your Zappos account on https://www.zappos.com to view orders, print a return label, or track a shipment. Most major US retailers offer online returns by mail plus in-store or drop-off options; check the store's current return window and policy before you start.
What does Zappos sell?
Zappos specializes in fashion & apparel and carries Shoes, Clothing, Bags, Accessories, and Athletic. See the overview above for more about the store.
Disclaimer: pricenovax is an independent directory and is not affiliated with, endorsed by, or sponsored by Zappos. Contact details are publicly listed and may change — always verify on the official website before relying on them.
