Macy’s Customer Service & Contact Information
Department-store fashion, home, and beauty.
About Macy’s
Macy's is an iconic American department store selling apparel, shoes, beauty, home goods, jewelry, and accessories from hundreds of brands. Macys.com offers frequent sales, Star Rewards loyalty benefits, and Buy Online Pick Up In Store. Macy's is also famous for its Thanksgiving Day Parade and seasonal events, and remains a top destination for gifting, bridal registry, and cosmetics.
How to contact Macy’s
There are several ways to reach Macy’s's customer support team. The quickest option for many shoppers is to call the customer service line at 1-800-289-6229 during support hours (Mon–Sun, 9am–midnight ET). You can also visit the official website to use live chat, email or the online help center, manage your account, and check order status.
- Phone: 1-800-289-6229 — Mon–Sun, 9am–midnight ET
- Online help center: available on the official website, https://www.macys.com
- Account & orders: sign in at https://www.macys.com to track shipments, start returns, and view receipts
- Headquarters: New York, New York (founded 1858)
Returns, shipping & order tracking
To return an item or track an order from Macy’s, sign in to your account on https://www.macys.com. From your order history you can usually print a prepaid return label, request a refund or exchange, and follow the delivery status of any shipment. Return windows and shipping options vary by item and season, so review the store's current policy on its website before you buy. Many US retailers also accept in-store or drop-off returns in addition to returns by mail.
What Macy’s sells
Macy’s focuses on fashion & apparel, with popular categories including:
Frequently asked questions
What is the Macy’s customer service phone number?
Macy’s's publicly listed customer service line is 1-800-289-6229. Support hours are typically Mon–Sun, 9am–midnight ET. Always confirm the current number on the official website at https://www.macys.com, as published numbers can change.
How do I contact Macy’s for help with an order?
You can reach Macy’s through its Help Center on https://www.macys.com, by phone at 1-800-289-6229, and often via live chat or email. Have your order number ready so an agent can look up your purchase quickly.
Where is Macy’s headquartered?
Macy’s is headquartered in New York, New York. It was founded in 1858. For corporate or media inquiries, use the contact information published on the company's official website.
How do I return an item to Macy’s or track my order?
Sign in to your Macy’s account on https://www.macys.com to view orders, print a return label, or track a shipment. Most major US retailers offer online returns by mail plus in-store or drop-off options; check the store's current return window and policy before you start.
What does Macy’s sell?
Macy’s specializes in fashion & apparel and carries Clothing, Shoes, Beauty, Home, Jewelry, and Handbags. See the overview above for more about the store.
Disclaimer: pricenovax is an independent directory and is not affiliated with, endorsed by, or sponsored by Macy’s. Contact details are publicly listed and may change — always verify on the official website before relying on them.
