Sephora Customer Service & Contact Information
Prestige makeup, skincare, and fragrance.
About Sephora
Sephora is a leading beauty retailer offering prestige makeup, skincare, fragrance, and hair care from hundreds of brands, plus its own Sephora Collection. The Beauty Insider program gives points, birthday gifts, and tiered perks. Sephora is known for free samples, virtual try-on tools, in-store services, and an inclusive shade range across foundation and complexion products.
How to contact Sephora
There are several ways to reach Sephora's customer support team. The quickest option for many shoppers is to call the customer service line at 1-877-737-4672 during support hours (Mon–Sun, 6am–3am ET). You can also visit the official website to use live chat, email or the online help center, manage your account, and check order status.
- Phone: 1-877-737-4672 — Mon–Sun, 6am–3am ET
- Online help center: available on the official website, https://www.sephora.com
- Account & orders: sign in at https://www.sephora.com to track shipments, start returns, and view receipts
- Headquarters: San Francisco, California (founded 1969)
Returns, shipping & order tracking
To return an item or track an order from Sephora, sign in to your account on https://www.sephora.com. From your order history you can usually print a prepaid return label, request a refund or exchange, and follow the delivery status of any shipment. Return windows and shipping options vary by item and season, so review the store's current policy on its website before you buy. Many US retailers also accept in-store or drop-off returns in addition to returns by mail.
What Sephora sells
Sephora focuses on beauty & health, with popular categories including:
Frequently asked questions
What is the Sephora customer service phone number?
Sephora's publicly listed customer service line is 1-877-737-4672. Support hours are typically Mon–Sun, 6am–3am ET. Always confirm the current number on the official website at https://www.sephora.com, as published numbers can change.
How do I contact Sephora for help with an order?
You can reach Sephora through its Help Center on https://www.sephora.com, by phone at 1-877-737-4672, and often via live chat or email. Have your order number ready so an agent can look up your purchase quickly.
Where is Sephora headquartered?
Sephora is headquartered in San Francisco, California. It was founded in 1969. For corporate or media inquiries, use the contact information published on the company's official website.
How do I return an item to Sephora or track my order?
Sign in to your Sephora account on https://www.sephora.com to view orders, print a return label, or track a shipment. Most major US retailers offer online returns by mail plus in-store or drop-off options; check the store's current return window and policy before you start.
What does Sephora sell?
Sephora specializes in beauty & health and carries Makeup, Skincare, Fragrance, Hair, Tools, and Wellness. See the overview above for more about the store.
Disclaimer: pricenovax is an independent directory and is not affiliated with, endorsed by, or sponsored by Sephora. Contact details are publicly listed and may change — always verify on the official website before relying on them.
