Etsy Customer Service & Contact Information
Handmade, vintage, and custom goods from small sellers.
About Etsy
Etsy is a global marketplace for handmade, vintage, and craft items sold by independent creators and small businesses. It is a top destination for personalized gifts, wedding decor, jewelry, digital downloads, and unique home pieces. Etsy does not operate a public phone line — buyers contact sellers directly or reach Etsy through its Help Center. Purchase Protection covers eligible orders that arrive damaged or not as described.
How to contact Etsy
There are several ways to reach Etsy's customer support team. Etsy handles support online rather than by a public phone line, so the Help Center is the best starting point. You can also visit the official website to use live chat, email or the online help center, manage your account, and check order status.
- Online help center: available on the official website, https://www.etsy.com
- Account & orders: sign in at https://www.etsy.com to track shipments, start returns, and view receipts
- Headquarters: Brooklyn, New York (founded 2005)
Returns, shipping & order tracking
To return an item or track an order from Etsy, sign in to your account on https://www.etsy.com. From your order history you can usually print a prepaid return label, request a refund or exchange, and follow the delivery status of any shipment. Return windows and shipping options vary by item and season, so review the store's current policy on its website before you buy. Many US retailers also accept in-store or drop-off returns in addition to returns by mail.
What Etsy sells
Etsy focuses on marketplace, with popular categories including:
Frequently asked questions
What is the Etsy customer service phone number?
Etsy does not publish a general customer service phone line. The fastest way to get help is through its online Help Center at https://www.etsy.com, where you can start a chat, send a message, or contact a seller directly.
How do I contact Etsy for help with an order?
You can reach Etsy through its Help Center on https://www.etsy.com, and often via live chat or email. Have your order number ready so an agent can look up your purchase quickly.
Where is Etsy headquartered?
Etsy is headquartered in Brooklyn, New York. It was founded in 2005. For corporate or media inquiries, use the contact information published on the company's official website.
How do I return an item to Etsy or track my order?
Sign in to your Etsy account on https://www.etsy.com to view orders, print a return label, or track a shipment. Most major US retailers offer online returns by mail plus in-store or drop-off options; check the store's current return window and policy before you start.
What does Etsy sell?
Etsy specializes in marketplace and carries Handmade, Jewelry, Art, Craft Supplies, Vintage, and Custom Gifts. See the overview above for more about the store.
Disclaimer: pricenovax is an independent directory and is not affiliated with, endorsed by, or sponsored by Etsy. Contact details are publicly listed and may change — always verify on the official website before relying on them.
