Chewy Customer Service & Contact Information
Pet food, supplies, and telehealth with fast shipping.
About Chewy
Chewy is the leading online retailer for pet food, supplies, and health products, serving dog, cat, fish, bird, and small-pet owners. It is known for standout 24/7 customer service, Autoship subscriptions with discounts, and Connect With a Vet telehealth. Chewy Pharmacy fills prescription pet medications, and the company frequently surprises loyal customers with handwritten cards and pet portraits.
How to contact Chewy
There are several ways to reach Chewy's customer support team. The quickest option for many shoppers is to call the customer service line at 1-800-672-4399 during support hours (24 hours a day, 7 days a week). You can also visit the official website to use live chat, email or the online help center, manage your account, and check order status.
- Phone: 1-800-672-4399 — 24 hours a day, 7 days a week
- Online help center: available on the official website, https://www.chewy.com
- Account & orders: sign in at https://www.chewy.com to track shipments, start returns, and view receipts
- Headquarters: Plantation, Florida (founded 2011)
Returns, shipping & order tracking
To return an item or track an order from Chewy, sign in to your account on https://www.chewy.com. From your order history you can usually print a prepaid return label, request a refund or exchange, and follow the delivery status of any shipment. Return windows and shipping options vary by item and season, so review the store's current policy on its website before you buy. Many US retailers also accept in-store or drop-off returns in addition to returns by mail.
What Chewy sells
Chewy focuses on pets, with popular categories including:
Frequently asked questions
What is the Chewy customer service phone number?
Chewy's publicly listed customer service line is 1-800-672-4399. Support hours are typically 24 hours a day, 7 days a week. Always confirm the current number on the official website at https://www.chewy.com, as published numbers can change.
How do I contact Chewy for help with an order?
You can reach Chewy through its Help Center on https://www.chewy.com, by phone at 1-800-672-4399, and often via live chat or email. Have your order number ready so an agent can look up your purchase quickly.
Where is Chewy headquartered?
Chewy is headquartered in Plantation, Florida. It was founded in 2011. For corporate or media inquiries, use the contact information published on the company's official website.
How do I return an item to Chewy or track my order?
Sign in to your Chewy account on https://www.chewy.com to view orders, print a return label, or track a shipment. Most major US retailers offer online returns by mail plus in-store or drop-off options; check the store's current return window and policy before you start.
What does Chewy sell?
Chewy specializes in pets and carries Pet Food, Treats, Toys, Medications, Aquarium, and Pet Health. See the overview above for more about the store.
Disclaimer: pricenovax is an independent directory and is not affiliated with, endorsed by, or sponsored by Chewy. Contact details are publicly listed and may change — always verify on the official website before relying on them.
