Wayfair Customer Service & Contact Information
A zillion things home — furniture and decor online.
About Wayfair
Wayfair is one of the largest online-only retailers of furniture and home goods in the US, offering millions of items across every style and budget. Its house brands — AllModern, Birch Lane, Joss & Main, and Perigold — span modern to luxury. Wayfair provides free shipping on many orders over a threshold, financing options, and frequent sale events like Way Day.
How to contact Wayfair
There are several ways to reach Wayfair's customer support team. The quickest option for many shoppers is to call the customer service line at 1-877-929-3247 during support hours (Mon–Sun, 8am–midnight ET). You can also visit the official website to use live chat, email or the online help center, manage your account, and check order status.
- Phone: 1-877-929-3247 — Mon–Sun, 8am–midnight ET
- Online help center: available on the official website, https://www.wayfair.com
- Account & orders: sign in at https://www.wayfair.com to track shipments, start returns, and view receipts
- Headquarters: Boston, Massachusetts (founded 2002)
Returns, shipping & order tracking
To return an item or track an order from Wayfair, sign in to your account on https://www.wayfair.com. From your order history you can usually print a prepaid return label, request a refund or exchange, and follow the delivery status of any shipment. Return windows and shipping options vary by item and season, so review the store's current policy on its website before you buy. Many US retailers also accept in-store or drop-off returns in addition to returns by mail.
What Wayfair sells
Wayfair focuses on home & furniture, with popular categories including:
Frequently asked questions
What is the Wayfair customer service phone number?
Wayfair's publicly listed customer service line is 1-877-929-3247. Support hours are typically Mon–Sun, 8am–midnight ET. Always confirm the current number on the official website at https://www.wayfair.com, as published numbers can change.
How do I contact Wayfair for help with an order?
You can reach Wayfair through its Help Center on https://www.wayfair.com, by phone at 1-877-929-3247, and often via live chat or email. Have your order number ready so an agent can look up your purchase quickly.
Where is Wayfair headquartered?
Wayfair is headquartered in Boston, Massachusetts. It was founded in 2002. For corporate or media inquiries, use the contact information published on the company's official website.
How do I return an item to Wayfair or track my order?
Sign in to your Wayfair account on https://www.wayfair.com to view orders, print a return label, or track a shipment. Most major US retailers offer online returns by mail plus in-store or drop-off options; check the store's current return window and policy before you start.
What does Wayfair sell?
Wayfair specializes in home & furniture and carries Furniture, Decor, Rugs, Lighting, Outdoor, and Kitchen. See the overview above for more about the store.
Disclaimer: pricenovax is an independent directory and is not affiliated with, endorsed by, or sponsored by Wayfair. Contact details are publicly listed and may change — always verify on the official website before relying on them.
