Crate & Barrel Customer Service & Contact Information
Modern furniture, dinnerware, and decor.
About Crate & Barrel
Crate & Barrel is a modern home retailer known for clean-lined furniture, dinnerware, and housewares, along with its contemporary CB2 brand. It is a favorite for wedding and gift registries. Crate & Barrel offers design services, financing, and both delivery and in-store pickup, with a curated aesthetic spanning living, dining, bed, and outdoor.
How to contact Crate & Barrel
There are several ways to reach Crate & Barrel's customer support team. The quickest option for many shoppers is to call the customer service line at 1-800-967-6696 during support hours (Mon–Sun, 9am–8pm CT). You can also visit the official website to use live chat, email or the online help center, manage your account, and check order status.
- Phone: 1-800-967-6696 — Mon–Sun, 9am–8pm CT
- Online help center: available on the official website, https://www.crateandbarrel.com
- Account & orders: sign in at https://www.crateandbarrel.com to track shipments, start returns, and view receipts
- Headquarters: Northbrook, Illinois (founded 1962)
Returns, shipping & order tracking
To return an item or track an order from Crate & Barrel, sign in to your account on https://www.crateandbarrel.com. From your order history you can usually print a prepaid return label, request a refund or exchange, and follow the delivery status of any shipment. Return windows and shipping options vary by item and season, so review the store's current policy on its website before you buy. Many US retailers also accept in-store or drop-off returns in addition to returns by mail.
What Crate & Barrel sells
Crate & Barrel focuses on home & furniture, with popular categories including:
Frequently asked questions
What is the Crate & Barrel customer service phone number?
Crate & Barrel's publicly listed customer service line is 1-800-967-6696. Support hours are typically Mon–Sun, 9am–8pm CT. Always confirm the current number on the official website at https://www.crateandbarrel.com, as published numbers can change.
How do I contact Crate & Barrel for help with an order?
You can reach Crate & Barrel through its Help Center on https://www.crateandbarrel.com, by phone at 1-800-967-6696, and often via live chat or email. Have your order number ready so an agent can look up your purchase quickly.
Where is Crate & Barrel headquartered?
Crate & Barrel is headquartered in Northbrook, Illinois. It was founded in 1962. For corporate or media inquiries, use the contact information published on the company's official website.
How do I return an item to Crate & Barrel or track my order?
Sign in to your Crate & Barrel account on https://www.crateandbarrel.com to view orders, print a return label, or track a shipment. Most major US retailers offer online returns by mail plus in-store or drop-off options; check the store's current return window and policy before you start.
What does Crate & Barrel sell?
Crate & Barrel specializes in home & furniture and carries Furniture, Dinnerware, Decor, Kitchen, Outdoor, and Registry. See the overview above for more about the store.
Disclaimer: pricenovax is an independent directory and is not affiliated with, endorsed by, or sponsored by Crate & Barrel. Contact details are publicly listed and may change — always verify on the official website before relying on them.
