Michaels Customer Service & Contact Information
Arts, crafts, framing, and seasonal decor.
About Michaels
Michaels is the largest US arts-and-crafts retailer, selling supplies for painting, knitting, scrapbooking, floral, framing, and seasonal projects. Michaels.com supports same-day delivery and buy-online-pickup-in-store, with custom framing services. The Michaels Rewards program offers member pricing and coupons, and the site features free project ideas and classes for crafters of all levels.
How to contact Michaels
There are several ways to reach Michaels's customer support team. The quickest option for many shoppers is to call the customer service line at 1-800-642-4235 during support hours (Mon–Sun, 8am–9pm CT). You can also visit the official website to use live chat, email or the online help center, manage your account, and check order status.
- Phone: 1-800-642-4235 — Mon–Sun, 8am–9pm CT
- Online help center: available on the official website, https://www.michaels.com
- Account & orders: sign in at https://www.michaels.com to track shipments, start returns, and view receipts
- Headquarters: Irving, Texas (founded 1973)
Returns, shipping & order tracking
To return an item or track an order from Michaels, sign in to your account on https://www.michaels.com. From your order history you can usually print a prepaid return label, request a refund or exchange, and follow the delivery status of any shipment. Return windows and shipping options vary by item and season, so review the store's current policy on its website before you buy. Many US retailers also accept in-store or drop-off returns in addition to returns by mail.
What Michaels sells
Michaels focuses on office & craft, with popular categories including:
Frequently asked questions
What is the Michaels customer service phone number?
Michaels's publicly listed customer service line is 1-800-642-4235. Support hours are typically Mon–Sun, 8am–9pm CT. Always confirm the current number on the official website at https://www.michaels.com, as published numbers can change.
How do I contact Michaels for help with an order?
You can reach Michaels through its Help Center on https://www.michaels.com, by phone at 1-800-642-4235, and often via live chat or email. Have your order number ready so an agent can look up your purchase quickly.
Where is Michaels headquartered?
Michaels is headquartered in Irving, Texas. It was founded in 1973. For corporate or media inquiries, use the contact information published on the company's official website.
How do I return an item to Michaels or track my order?
Sign in to your Michaels account on https://www.michaels.com to view orders, print a return label, or track a shipment. Most major US retailers offer online returns by mail plus in-store or drop-off options; check the store's current return window and policy before you start.
What does Michaels sell?
Michaels specializes in office & craft and carries Craft Supplies, Yarn, Framing, Seasonal, Art, and Party. See the overview above for more about the store.
Disclaimer: pricenovax is an independent directory and is not affiliated with, endorsed by, or sponsored by Michaels. Contact details are publicly listed and may change — always verify on the official website before relying on them.
